.925 Sterling Silver Jewelry from Mexico : Return Policy

All returns are a subject to approval by Essentially Silver. No merchandise may be returned without obtaining a return authorization (RA#) within thirty(30) days of receipt of merchandise. Either call +649 818-8030 or send an email to returns@essentiallysilver.com to obtain a claim number.
Returns must be made within fifteen(15) days after obtaining the RA#.
Each package returned must have the RA# clearly marked on the shipping label.
Essentially Silver is not responsible for damaged merchandise due to wear and tear.
Essentially Silver only accepts returned merchandise if the said merchandise had manufacturing defects, if they were of unsatisfactory quality, or if they were erroneously sent to a customer.
Authorized returns are accepted for store credits and exchange only.
There will be ABSOLUTELY NO CASH REFUNDS.
We reserve the right to correct any errors found in our price list, catalog or invoice. All weights are approximate and may vary within a minimum percentage.
Shipping and handling charges are non-refundable. Worn, broken or damaged items cannot be returned. If your item is defective, we will refund your return shipping and handling charges and send you a replacement item immediately, or issue you a full credit.
Returns need to be carefully packaged, and we suggest you use the original shipping boxes if possible.
PLEASE NOTE: SOFT SIDED PACKAGING ALLOWS FOR EASY DAMAGE IN SHIPPING. WE CANNOT ACCEPT RETURNS THAT ARE SHIPPED IN ENVELOPES OR SOFT PACKAGING. ALL RETURNS MUST BE SHIPPED IN A CRUSH-PROOF BOX TO PREVENT DAMAGE.
For your protection against damage and loss during shipping, please make sure you insure your return package (with either the US Postal Service or UPS) for at least the full price of the product.